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Privacy Policy

Last updated: January 9, 2025

1. Introduction

Welcome to Konko ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our surveying report generation services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with our services:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password, subscription details
• Professional Information: Professional qualifications, practice details, industry certifications
• Communication Data: Messages, feedback, and correspondence with us

2.2 Survey Data

When using our services, we may collect:

• Photos and Images: Property photos uploaded for report generation
• Voice Recordings: Audio notes and voice memos
• Report Content: Generated reports, observations, and findings
• Property Information: Addresses, property details, and survey metadata

2.3 Technical Information

We automatically collect certain technical information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, clicks, and interactions
• Cookies and Tracking: See our Cookie Policy for details

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Generate reports, process photos, transcribe voice notes
• Account Management: Create and manage your account, process payments
• Communication: Send updates, respond to inquiries, provide support
• Improvement: Analyze usage patterns, improve our AI models and services
• Legal Compliance: Comply with legal obligations and protect our rights
• Marketing: Send promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in service delivery (cloud storage, payment processing)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of others
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard hosting and backup solutions

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and AI models

Survey data and generated reports are typically retained for 7 years or as required by professional surveying standards.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where processing is based on consent

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.